Return Policy

At Surplus Ink and Toner, we value your satisfaction. Please review our return policy below to ensure a smooth return process:

1. Eligibility for Returns:

• Returns are accepted within 90 days of receiving your item.
• Items can be new or used (provided they are not completely used or consumed).
• The product being returned must match the item originally ordered.

1. Free Return Shipping for Defective or Incorrect Items:

• If the item you received is defective or incorrect, we will provide a free return shipping label.

1. Customer Responsibility for Return Shipping Costs:

• If you ordered the wrong item or no longer want the product, you are responsible for the return shipping label cost.

1. Refund Processing:

• Refunds will be processed within 2-5 business days of receiving the returned item.
• The refund will be issued to the original payment method used during checkout.

1. Non-Refundable Items:

• We do not offer refunds for items that have been completely used.
• Returns will not be accepted for products that differ from the item originally ordered.

1. Compliance with Laws:

• We comply with the return and refund policies of California, United States.

1. Policy Changes:

• Surplus Ink and Toner reserves the right to update or modify this return and refund policy at any time.

If you have any issues or questions regarding your order, please don’t hesitate to contact us:

• Phone: 833-438-4657
• Email: Sales@surplusinkandtoner.com
• Business Hours:
  • Monday – Friday: 8:00 AM – 4:30 PM
  • Saturday: Closed
  • Sunday: Closed

Location:
20724 Lassen St, Chatsworth, CA 91311

Thank you for choosing Surplus Ink and Toner! We’re here to assist you with your printing supply needs.