Refund Policy for Surplus Ink and Toner
At Surplus Ink and Toner, we prioritize your satisfaction and aim to provide a seamless shopping experience. Please review our refund policy below for detailed information about returns and refunds:
Eligibility for Returns
- Returns are accepted within **90 days** of receiving your item.
- Items can be **new or used**, provided they are not completely used or consumed.
- The product being returned must match the item originally ordered.
Free Return Shipping for Defective or Incorrect Items
- If the item you received is defective or incorrect, we will provide a **free return shipping label** to facilitate the return process.
Customer Responsibility for Return Shipping Costs
- If you ordered the wrong item or no longer want the product, you are responsible for the **cost of the return shipping label**.
Refund Processing
- Refunds will be processed within **2-5 business days** of receiving the returned item.
- The refund will be issued to the **original payment method** used during checkout.
Non-Refundable Items
- We do not offer refunds for items that have been completely used.
- Returns will not be accepted for products that differ from the item originally ordered.
Compliance with Laws
- We comply with the return and refund policies of **California, United States** to ensure transparency and fairness.
Policy Changes
- Surplus Ink and Toner reserves the right to update or modify this return and refund policy at any time without prior notice.
Contact Information
If you have any issues or questions regarding your order or the return process, please contact us:
Phone: 833-438-4657
Email: Sales@surplusinkandtoner.com
Business Hours:
Monday – Friday: 8:00 AM – 4:30 PM
Saturday: Closed
Sunday: Closed
Location: 20724 Lassen St, Chatsworth, CA 91311
Thank you for choosing Surplus Ink and Toner! We appreciate your business and look forward to serving your printing supply needs.